Another Christmas has come and I am up to my usual celebratory ways: sleeping in late, eating yummy food, watching movies and visiting with loved ones. That is the way I celebrate, oh and there will be champagne later...which is a great tradition too.
Last night, I took myself to the Plaza Hotel after watching thousands of frantic shoppers running up and down 5th Ave looking for the right gift to buy family and friends. So many people run at this frantic-fast pace and I feel like a boulder in the river that they rush past while my life and pace is slow. I used to be one of those people running here and there and I think I was seeking perfection. What I discovered is that it doesn't exist. There is no need to live at that pace. That is not the way of this world. At least, it helps no one to live at that pace...especially me.
In the cupcake shop yesterday, people were sometimes jolly, but most were irate that we sold out of product. Pity really. I had one woman screaming at me on the phone, using the "F" word because she didn't place a special order and I did not have her Red Velvet cupcakes. That is the spirit of Christmas? I tried to offer her other suggestions, even a Red Velvet cake, but this information seemed to fuel her hostility. It is the getting trapped in the one vision and not allowing what is presented to choose and shift directions. I mean, she told me she was going to a party and wanted the cupcakes but a cake (which cost less than the dozen of cupcakes she wanted) looked more holidayish and could be enjoyed by more people and yet it did not fit into her vision, so she became upset. That seems foolish to me. Instead of choosing the cake, she hung up on me. Another customer over-heard my end of the discussion and he bought the cake with a smile. People, really....let's pull it together!
Working in retail is only for the very strong or those with very bad karma. I haven't decided which one applies to me. Sometimes I think I must have been very, very bad in a past lifetime because I keep putting myself into this retail world. Or maybe I am strong. Who knows.
The Christians are not the only ones who are full of bad behavior. I had a Jewish woman call and yell at me because of the price of our Chanukah donuts and delivery cost. Three times she called to let me know how upset she was; she wanted to fight. Luckily I learned a lot of excellent listening skills at the Boca Raton Whole Foods Market and I was able to defuse the situation. I said, "Mrs. Cohen, if you keep calling me just to fight, I am more than happy to accommodate you. However, if you would like me to move forward and place your special order before the bakery closes I suggest you let me get back to my business. Let me remind you, you are under no obligation to purchase our products and if you are dissatisfied, I suggest you find another doughnut retailer for your Chanukah needs." This put her in her place and settled her right down.
There are seven nights and days of doughnuts for the Chanukah customers. Oh goodie.
I earned my twenty dollar dirty martini at the Plaza Hotel last night. And it tasted damned good too. After my drink, the sun had set and Christmas lights were in full glory. Shops closed and the exhausted retail staff finished up as they readied themselves to go on their merry way.
I strolled down 5th Avenue, now less crowded, looking at all the windows and I must say, the windows at Bergdorf Goodman were the most spectacular. The theme was the seasons but all decorated in winter white and all that sparkled and glittered. It is breathtakingly beautiful and if you have a chance to check it out, do it. You won't regret it.
Enjoy your holiday today and let's try to remember to be kinder to one another. This is the very least we can do.
Ho ho ho and all that jazz
And so much love,
All the way from over here...
Linda
6 comments:
You are very strong. And your mission is to show others the correct way to deal with mean people. maybe.
'Mrs. Cohen, if you keep calling me just to fight, I am more than happy to accommodate you'
i love you.
Nice job with the customer service! It's not always easy to react in the right way, but ultimately, you're doing a great service.
Love you and miss you!
Nice. And nice that you like dirty martinis. Would love to send you a sample of my company's product - Dirty Sue - premium olive juice for dirty martinis.
www.dirtysue.com
Let me know.
Happy Holidays.
Eric
et1969@mac.com
Anne said you were a great writter I agree.
Glenn
Wow! Thanks Glen! Nice to see you and I appreciate the feedback. I've been in a bit of a transition and not writing as frequently as before. I'll post some new work soon and thanks for checking out my blog!
Linda
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